The Valle Nevado resort boasts three hotels: Valle Nevado, Puerta del Sol and Tres Puntas.

All rooms in the hotels are equipped with central heating, cable TV, mini bar, telephone, safe, background music, full bath and daily housekeeping.

SEASONS
Value season is the period from June 11 to 24 and from September 4 to 24. During the value season period bookings do not have a minimum of nights required, except for the week of September 3 to 10 that bookings must be 7 nights from Friday to Friday.

Regular season is the period from June 25 to July 8 and from July 30 to September 2. Bookings must be by week (7 nights from Friday to Friday) or by mini-week (4 nights from Friday to Tuesday or 3 nights from Tuesday to Friday). The published rate for those periods represents the price per person per night for a Week Stay (7 nights). Ask about the prices for the two types of Mini-Week.

Holiday season is the period from July 9 to 29 and bookings must be by week from Friday to Friday.

CHILDREN
Children 4 years old or younger are FREE if they share the room with parents.

CHECK-IN / CHECK-OUT
Check in: 16:00 hrs. If the room is available earlier you can check in before this time , if not you can leave your luggage at the front desk and go skiing.

Check out: 10:00 hrs. If guests check out after 10:00am, the front desk will charge a late check-out fee to the account, which is the rack rate for one night.

INCLUDED
• Lodging at Hotel Valle Nevado.
• Half board: breakfast at La Fourchette and dinner at any of the following restaurants: La Fourchette, Don Giovanni or Mirador del Plomo restaurant. Prior reservations are required for dinner.
• First night dinner is at La Fourchette.
• Unlimited access to ski lifts. Valid until the check out day.
• Welcome cocktail. Every Saturday from 18:30 to 19:30 hrs.
• Apres Ski.
• Access to the fitness center. Sauna, exercise room, aerobics and stretching lessons available.
• One body massage per person (basic treatment, 25 minutes) for reservations of 7 nights or more. Not transferable and personal, subject to availability. Only for guests ages 11 and up. Massages service is valid until the day before the check out. Massages available from 10:00 to 16:00 hrs. Make reservations before 10:00 am.
• Outdoor heated pool, game room, pub and planned activities.
Children´s daycare (3 to 7 years old). Hours: 09:00 to 13:00 and from 14:00 to 18:00 (does not include lunch).
• Ski room.
• Free Wi-Fi in rooms and in public areas of the hotel: Lobby, La Fourchette restaurant and Bar Lounge.
• Free internet at the hotel lobby (cyber café), subject to availability of PCs.

NOT INCLUDED
• Transfer Service.
• Drinks and alcoholic beverages during dinner.
• Ski and snowboard rental.
• Snow School.
• Baby sitter service. Subject to availability.
• Medical Clinic.
• Mini Bar.
• Room service.
• Telephone calls.
• Laundry.
• Lift tickets for other ski centers (La Parva and El Colorado).
• Heliski.
• Massages.

SEASONS
Value season is the period from June 11 to 24 and from September 4 to 24. During the value season period bookings do not have a minimum of nights required, except for the week of September 3 to 10 that bookings must be 7 nights from Friday to Friday.

Regular season is the period from June 25 to July 8 and from July 30 to September 2. Bookings must be by week (7 nights from Friday to Friday) or by mini-week (4 nights from Friday to Tuesday or 3 nights from Tuesday to Friday). The published rate for those periods represents the price per person per night for a Week Stay (7 nights). Ask about the prices for the two types of Mini-Week.

Holiday season is the period from July 9 to 29 and bookings must be by week from Friday to Friday.

CHILDREN
Children 4 years old or younger are FREE if they share the room with parents.

CHECK-IN / CHECK-OUT
Check in: 16:00 hrs. If the room is available earlier you can check in before this time , if not you can leave your luggage at the front desk and go skiing.

Check out: 10:00 hrs. If guests check out after 10:00am, the front desk will charge a late check-out fee to the account, which is the rack rate for one night.

INCLUDED
• Lodging at Hotel Puerta del Sol.
• Half board (breakfast at Hotel Puerta del Sol restaurant and dinner at any of the restaurants prior reservation). Dinner is at Hotel Puerta del Sol restaurant the first night.
• Unlimited access to ski lifts. Valid until the check out day.
• Welcome cocktail. Every Saturday from 18:30 to 19:30 hrs.
• Apres Ski at Bar Puerta del Sol from 17:00 to 18:00 hrs.
• Access to the fitness center. Sauna, exercise room, aerobics and stretching lessons available.
• One body massage per person (basic treatment, 25 minutes) for reservations of 7 nights or more. Not transferable and personal, subject to availability. Only for guests ages 11 and up. Massages service is valid until the day before the check out. Massages available from 10:00 to 16:00 hrs. Make reservations before 10:00 am.
• Outdoor heated pool, game room, pub and planned activities.
Children´s daycare (3 to 7 years old). Hours: 09:00 to 13:00 and from 14:00 to 18:00 (does not include lunch).
• Ski room.
• •Free Wi-Fi in public areas: Lobby, Bar Puerta del Sol and at Hotel Puerta del Sol restaurant. Guests can retrieve a password at the hotel front desk.

NOT INCLUDED
• Transfer Service.
• Drinks and alcoholic beverages during dinner.
• Ski and snowboard rental.
• Snow School.
• Baby sitter service. Subject to availability.
• Medical Clinic.
• Mini Bar.
• Room service.
• Telephone calls.
• Laundry.
• Lift tickets for other ski centers (La Parva and El Colorado).
• Heliski.
• Massages.

SEASONS
Value season is the period from June 11 to 24 and from September 4 to 24. During the value season period bookings do not have a minimum of nights required, except for the week of September 3 to 10 that bookings must be 7 nights from Friday to Friday.

Regular season is the period from June 25 to July 8 and from July 30 to September 2. Bookings must be by week (7 nights from Friday to Friday) or by mini-week (4 nights from Friday to Tuesday or 3 nights from Tuesday to Friday). The published rate for those periods represents the price per person per night for a Week Stay (7 nights). Ask about the prices for the two types of Mini-Week.

Holiday season is the period from July 9 to 29 and bookings must be by week from Friday to Friday.

CHILDREN
Children 4 years old or younger are FREE if they share the room with parents.

CHECK-IN / CHECK-OUT
Check in: 16:00 hrs. If the room is available earlier you can check in before this time , if not you can leave your luggage at the front desk and go skiing.

Check out: 10:00 hrs. If guests check out after 10:00am, the front desk will charge a late check-out fee to the account, which is the rack rate for one night.

INCLUDED
• Lodging at Hotel Tres Puntas.
• Half board: breakfast at Sur restaurant and dinner can be at Sur or Mirador del Plomo restaurant. Prior reservations are required for dinner.
• First night dinner is at Sur restaurant.
• Unlimited access to ski lifts. Valid until the check out day.
• Welcome cocktail. Every Saturday from 18:30 to 19:30 hrs.
• Apres Ski at Bar Puerta del Sol from 17:00 to 18:00 hrs.
• Access to the fitness center. Sauna, exercise room, aerobics and stretching lessons available.
• Outdoor heated pool, game room, pub and planned activities.
Children´s daycare (3 to 7 years old). Hours: 09:00 to 13:00 and from 14:00 to 18:00 (does not include lunch).
• Ski room.
• Free Wi-Fi in public areas of the hotel: : Lobby, Pub Tres Puntas and at Sur restaurant.

NOT INCLUDED
• Transfer Service.
• Drinks and alcoholic beverages during dinner.
• Ski and snowboard rental.
• Snow School.
• Baby sitter service. Subject to availability.
• Medical Clinic.
• Mini Bar.
• Room service.
• Telephone calls.
• Laundry.
• Lift tickets for other ski centers (La Parva and El Colorado).
• Heliski.
• Massages.

• 60 days or more prior to arrival to hotel: 10% of total reservation
• 59 - 30 days prior to arrival to hotel: 30% of total reservation
• 29 - 0 days prior to arrival to hotel: 100% of total reservation

Early Departures:
Early departure is considered whenever the guest checks-out prior to the date stipulated on the original reservation. In such case, Valle Nevado will not reimburse guest for the value of any unused services.

Late Arrivals:
Whenever a guest checks in one or more days after the arrival date of the reservation, Valle Nevado will not reimburse for the value of any unused portion of the services. Likewise, accommodations will not be extended beyond the original departure date.

Groups:
For group reservations, the policy is as follows: Exemptions. For each reservation of 20 paying adults based on a double or single room occupancy (not including additional beds, a third or fourth bed), one guest shall be exempt from payment, at a double room rate.

No Snow Policy:
Valle Nevado boasts a modern snowmaking system; however, if due to a lack of snow all lifts are closed on a specific date during the season, Valle Nevado will reimburse 100% of the amounts paid for each reservation corresponding to that date.

Alternatively, payments made may be credited towards reservations for other dates during the same season, thereby employing the amount deposited to credit the account in case there are any rate differences among the weeks or products in question.

Road Closed Policy:
The Chilean Ministry of Public Works maintains the access road to the Andes Mountains and is therefore responsible for clearing the road in the event of snowstorms. Even though Valle Nevado offers support and machinery for the execution of these tasks, Valle Nevado is not responsible for the road conditions.

In light of this situation, Valle Nevado will proceed in the following manner:

Guests in Santiago who are unable to drive up to Valle Nevado will be directly responsible for their accommodation expenses in Santiago while the road remains closed and the nights that were not used at the Valle Nevado resort will be accredited to their accounts. In this case, guests may choose to transfer this credit to their account for any extra services; credit it towards a future reservation within the same season.
Guests who are at Valle Nevado are unable to go down the mountain and must spend the night in the resort, the first night's accommodations will be charged at the normal rate to the guest's account. If the stay extends to a second night, a 50% discount will be applied to the normal rate.

Valle Nevado offers an optional use of a helicopter transportation service which is only operable during favorable climatic conditions. This service is subject to availability and the passenger is responsible to assume the cost of this service.